Glo.All legal documents

For customers of those businesses

Client Terms of Use

For someone booking a job. What the tracking link is, who the contract for the work is actually with, and how payments and cancellations work.

Version 1.4. Effective 1 October 2026.Earlier versions

For people booking work through a business that uses Glo

https://www.welcomeglo.com/legal/client-terms

Start here

Glo is the software a business uses to take bookings, keep you posted and get paid. The business you are booking with, paying and dealing with is that business, not us.

That one distinction explains everything below. The job, the price, the deposit, the cancellation policy and any refund are theirs. The pages, the links and the software are ours.

These terms cover the pages we run. They do not replace anything the business tells you, and nothing here takes away a right you have under Australian law.

1. Who is who

1.1 We, us and Glo mean Connor Wu trading as Glo, ABN 23 380 080 435, Unit B14, 161 Arthur Street, Homebush West NSW 2140. The business means the business you are dealing with: they are our customer, and you are theirs. The Glo pages mean any page or app we run that you can reach as a client of the business, however you reach it, in a web browser or through any Glo app we later publish. That includes their booking page, your tracking page, and any invoice or quote page they send you.

1.2 These terms apply when you use the Glo pages, and they are between you and us. They are not the contract for the work you have booked, and we are not a party to that one.

1.3 We do not perform the work. We do not do the job, set the price, choose which businesses can use Glo, check their work or stand behind it. We are not the seller.

1.4 Where these terms sit next to our other pages. These terms are between you and us. They are not part of the business's own subscription agreement with Glo: that agreement is between us and them, it covers what they pay us and what we owe them, and nothing in it governs you. Four other pages of ours are worth knowing about:

2. Which version applies

2.1 We may change these terms. New versions are published at https://www.welcomeglo.com/legal/client-terms with the date they took effect and a plain summary, in a few lines, of what changed and why. Every earlier version stays published at that address, with its own effective date, so you can always read the one that governs you.

2.2 A change never applies backwards. The version in force when you made a booking governs that booking, for as long as it exists. If you have a quote or an invoice from a business and no booking, the version in force when that document was sent to you governs it. This clause protects you: nothing we write later can change a deal you have already made.

2.3 We tell you, rather than expecting you to check. Where we have your email address because of a booking, a quote or an invoice, and a change materially affects you, we email you at least 30 days before it takes effect. We do not treat posting a new version on a website as telling you. A change that takes nothing away from you, such as a correction, something clearer or something new, takes effect as soon as we publish it, and so does anything the law requires. The 30 days is for a change that takes something away from you, and where it is not obvious which kind a change is we treat it as the kind that needs the 30 days. That call is not ours to make in our own favour.

2.4 What changed in version 1.4. Clause 9 now lists a fourth text message, sent when a business sends you a quote you asked for. Earlier versions of these terms stay published, each with its own effective date, as clause 2.1 says.

3. No account, no login

3.1 You do not create a Glo account and we do not create one for you. There is no password and nothing to sign up to.

3.2 That is not the same as leaving no trace. The business keeps a record of you as one of their clients inside their own Glo account: your name, contact details, the job address, your vehicles and your booking history. Our privacy policy explains what happens to it, including how long it is kept, what happens if you ask for it to be deleted, and what tax law requires us to hold on to even then. Clause 10 below is the short version.

4. Your links are keys

4.1 Everything you reach without logging in works on a link: a tracking link for your booking, separate links for any invoice or quote, and, if you have booked with the same business before, a link we email you to confirm it is you, which fills in the vehicles they have already worked on for you. That last one expires 60 minutes after we send it. The other links last as long as the record they open, and clause 4.6 explains what that means in practice.

4.2 The link is the credential. Each link carries a long random value that cannot practically be guessed. There is no password behind it, so the link itself is what opens the page.

4.3 Anyone holding the link can use it. The link is the whole credential. Someone with your tracking link can see the booking, including the address and your messages, and can reschedule it, cancel it or message the business as if they were you. An invoice link opens that invoice, and a quote link can be used to accept or decline the quote. Anyone who can read the inbox we sent a confirm-it-is-you link to can open it within that hour and see the vehicles and details the business holds for you.

4.4 So treat it like a key. Do not post it publicly and do not send it to anyone you would not hand a key to.

If a tracking link has gone astray, tell the business and email us at hello@welcomeglo.com. We will help you work out what to do next. The business can also cancel the booking, which means the link no longer leads to a live job.

We keep a record of use. When a booking is cancelled, moved or released from your tracking page, we record the time and the internet (IP) address the request came from.

4.5 We take steps to stop anyone guessing their way into a booking, an invoice or a quote.

4.6 How long a link lasts. Your tracking link works for as long as the business keeps its Glo account and its record of your booking. Your invoice and quote links work the same way.

A problem with the business's own subscription never affects them. If they fall behind on paying us, their booking page and your tracking page keep working exactly as normal, and you will not know anything has happened. If we ever have to restrict a business's account for a serious reason, we keep the client side running wherever we can, although their booking page may stop taking new bookings.

If a business closes its account, records are kept for a further period and client access ends at the end of it. Our privacy policy sets out the periods. If a link stops working and you still need what was on it, ask the business, and email us at hello@welcomeglo.com if they cannot help.

5. The job is between you and the business

5.1 The contract for the work is between you and the business. We are not in it.

5.2 They decide, and we do not: what they offer and what it costs; whether a deposit applies and how much; whether to change the price after you have booked, telling you before the work happens; how long before the job you can cancel and keep your deposit; whether to accept, decline, reschedule or cancel; and whether to refund you.

5.3 Their own terms. Where the business has given you their own terms and conditions or their own cancellation policy, on their booking page, by email or in person, those govern the job. They wrote them. We did not write them, approve them or check them.

5.4 Prices before the last screen are estimates, and the pages say so. Where the work is on vehicles, the price is worked out from each vehicle's size and the services chosen, then shown in full on the final screen before you commit to anything.

It can still change afterwards. If the business finds the job is different from what was booked, once they have seen it for themselves, they can change the price. Glo emails you when they do, and the change is shown on your tracking page. If we cannot reach you by email, the business is prompted to tell you another way rather than turning up with a different number. The new price is theirs to set and yours to accept or decline, and you can cancel from your tracking page under clause 8.

5.5 If something goes wrong with the job, contact the business first. Clause 12 sets out your rights and clause 13 says who else can help.

6. Paying

6.1 Where the business takes card payments through Glo, those payments are processed by Stripe and land in the business's own Stripe account. The money never passes through us, we take no part of it, and we never hold it.

6.2 We never see your card number. Paying by card sends you to Stripe's own website. Your card details are never typed into a Glo page and are never stored by us.

6.3 Some businesses take payment in person or by bank transfer, instead of or as well as by card. While something is owing, your tracking page, or your invoice once the business has sent you one, shows the bank transfer or PayID details the business has given us, so that you can pay it directly. Where it has given none and takes no card payments through Glo, that page says it will be in touch to arrange payment.

6.4 A Stripe receipt is not a tax invoice. It proves a card was charged. It does not carry the words "Tax invoice", the business's ABN, or GST in the form the law requires, and it never covers a cash job.

If you need an invoice for your records, ask the business. If they are registered for GST they will give you a tax invoice, with their own ABN and the GST shown the way the law requires. If they are not registered for GST, they will give you a plain invoice with their ABN and no GST on it, because a business that is not registered cannot charge GST or issue a tax invoice. Which one you get depends on their tax position, not ours, and we do not decide it.

6.5 Cash, bank transfer or any other arrangement is between you and them, and none of it goes through us.

7. Deposits, and the 30 minute hold

7.1 Where a deposit applies, paying it is what confirms the booking. Until then you have not booked: the business is not told, no confirmation goes out, and the time is not yours.

7.2 The time is held for 30 minutes while you pay. That is the same 30 minutes the card payment page our payment provider opens stays open, so there is one deadline and it is true of the page and the slot alike.

7.3 If the 30 minutes runs out, the time is released and goes back on offer. Nothing is charged and no booking exists.

What you typed is still kept. Your name, mobile, email, the address and the vehicle stay on the business's client list, so that booking again is quick and so they can offer you another time. If you would rather they did not keep it, ask the business to remove you as a client. Removing a client takes the record out of the lists the business sees, while the booking history and anything tax law requires are kept. Our privacy policy explains exactly what is kept and why. You can also email us at hello@welcomeglo.com and we will pass the request on.

We email you once about it, telling you the time was released and carrying a link back into the booking form with your details, so picking another time does not mean typing everything again. That email invites you to book again, so it carries its own link to stop emails of that kind from that business, and one press is the whole of it. Clause 9.6 says what we commit to about messages that offer you something. We never send a second one about the same released time.

7.4 Where a payment lands for a time that has already gone, because someone else took it in the meantime, we refund it in full automatically and cancel the booking, and we tell the business. Taking your money for a time that no longer exists is the one outcome worse than losing the booking. This is the only refund Glo ever issues out of money you pay the business, and the only one that happens without a person deciding. Every other refund of your money is the business's decision.

7.5 The hold is not a dead end. While the time is held you can move it, keeping your price, your vehicles and any discount code, or release it and start again. Both are on the page your booking link opens while the time is held, not on the card payment page itself.

8. Changing or cancelling

8.1 Your tracking page lets you reschedule, cancel and message the business, without phoning anyone.

8.2 The cancellation window is the business's setting, not ours. Each one chooses how many hours before the job you can still cancel and keep the deposit. In Glo it starts at 48 hours and each business can change it. Your tracking page shows the actual number for your booking, and tells you whether your deposit is refundable, before you press cancel.

8.3 What happens to the deposit is their policy. Cancel inside their window and their policy is that the deposit is not refunded. That is their term, not ours, and we do not apply it, collect it or benefit from it.

8.4 Their policy is still subject to the law. The Australian Consumer Law applies to the business's terms the same way it applies to ours, including the rules about unfair terms in standard form contracts with consumers. We do not write their terms, we do not check them, and we do not decide whether a particular one is fair. If you think a term they are relying on is unfair, clause 13.3 says who can look at it.

8.5 Cancelling does not refund you by itself. Someone at the business has to send the money back. If a refund is owed, your confirmation email says what you are owed and the business is told.

8.6 Once the business is on the way or on site, cancelling online is turned off and you need to speak to them directly.

8.7 If you want the detail on how the money side works, Part B of our refunds and cancellations policy at https://www.welcomeglo.com/legal/refunds walks through deposits, refunds and what happens when a payment fails, in more depth than clauses 7 and 8 do. Clause 1.4 says which document wins if the two ever disagree.

9. Messages

9.1 Messages you send on your tracking page go to the business, not to us. We do not answer them.

9.2 They are stored, and anyone on that business's team can read them. A business using Glo is usually a few people sharing one inbox. Please do not send card numbers, passwords or identity documents.

9.3 You can message once the booking is confirmed. If a deposit is outstanding, pay it first.

9.4 We email you once per conversation, and only once. The first time the business replies we email to say a reply is waiting, because otherwise you would have no way of knowing. After that, no more emails about that conversation, however many messages are exchanged. That first email says so, and we are repeating it here so that silence in your inbox is never mistaken for silence from the business. Check the tracking page.

9.5 A message sent on a business's behalf has to say who it is from, and how to reach them. Where the business sends you a message through Glo, by email or by any other means we provide in future, it is authorised by them and names them as the business it is from. It should also carry a way to reach them that will still work 30 days later, because that is what Australian law requires of any message sent on a business's behalf.

A business chooses which of its own contact details to share with clients. If you cannot reach the business, email us at hello@welcomeglo.com and we will pass a message on.

9.6 If a message ever offers you something rather than telling you about a job you booked, we will give you a way to stop those messages, on the message itself or on your tracking page, and we will act on a request to stop within five business days, which is the term the Spam Act uses for its own unsubscribe standard. The regulator's own guidance describes the same rule as five working days, and the two mean the same thing.

Two of the messages we send you offer you something. One is described in clause 7.3, sent when a held time runs out. The other is sent when the business turns a booking down. Both invite you to pick another time and link to the business's price list, and this clause is about them.

Both carry a link that stops emails of that kind from that business. One press, from the address the email went to. You do not have to sign in, make an account, give a reason or tell us anything you have not already told us, and it costs nothing. Your email app's own unsubscribe button works on them too. The link keeps working for as long as you keep the email, and we act on a press straight away rather than taking the five business days above.

Stopping them does not stop the rest. Everything else we send is about a job you booked, a payment or a refund, and you would not want to lose the email that tells you before your card is charged. Those keep coming.

Glo sends four text messages, when a business confirms, cancels or changes your booking, and when it sends you a quote you asked for. https://www.welcomeglo.com/legal/sms sets out what they say and how to stop them.

10. What we do with your information

10.1 Both the business and Glo hold personal information about you. They collect it to do your job; we hold it as the software they use, so that the booking, the messages, the payments and the paperwork work.

10.2 We use it to run the booking, the messages, the payments and the paperwork for the business, and for nothing of our own. We do not sell it, we do not share it with advertisers, and we do not use it to market Glo to you. There are no analytics trackers, advertising pixels or session recorders on the pages you use. The only other times we hand it on are where the law requires it, or to protect somebody's safety, and our privacy policy explains both.

10.3 Our privacy policy at https://www.welcomeglo.com/legal/privacy has a section written for you rather than for our customers: what we hold, why, who processes it and where, how long we keep it, and how to get access, correction or a complaint dealt with. Please read it. For anything about your information, email hello@welcomeglo.com.

10.4 The short version:

  • What we hold: your name, mobile, email, the job address, details of the things the work is on, your booking and payment history, your messages, any notes the business writes about you in their own words, any billing details you gave them if you are booking as a business, and an internet (IP) address and a record of what was done when you make a booking, when you take a vehicle off your record on the booking page, when your tracking page is used to change a booking, and when a quote is accepted or declined.

    Today Glo records the things the work is on as vehicles, holding the make, model, colour and size, and the year and registration where the business has recorded them. The booking form never asks you for a year or a registration; both are entered by the business. If we ever record another kind of item, we will say so here before we do. Your registration is never shown on any page anyone else can reach.

  • Why: to take and run the booking for the business, tell you what is happening with it, take payment, and produce their invoices, quotes and records.

  • Where it comes from: usually from you, on the booking page. Sometimes from the business, where they took your booking over the phone or already had you on their client list. Either way it ends up in the same record, and everything here applies to it.

  • If you do not give it: the booking cannot be taken.

  • Is any of it required by law: generally, no. One exception: if the business issues you a tax invoice for $1,000 or more, Australian tax law requires that document to carry your name or ABN.

  • Who else sees it: the business and their team. Glo, which holds it for them. And the providers who run our systems: Vercel (hosting), Supabase (our database), Upstash (request limits), Stripe (payments), Twilio (text messages), Resend (email), Hostinger (our support mailbox) and Google (address autocomplete). When you email us at hello@welcomeglo.com, your message and our reply sit in a mailbox Hostinger hosts. Clause 13 sends you to that address for software problems, for access to your information, for correction and for complaints, so it is worth knowing where those emails land. The address box suggests addresses as you type, and those suggestions come from Google. Your own browser sends what you have typed straight to Google, together with a one-off code that ties the keystrokes for a single address into one lookup, and Google sends back the suggestions you see. When you pick one, your browser asks Google for that address in full. So Google receives what you type into an address box, the address you pick, and the ordinary technical details of a web request including your IP address. That is the whole of the lookup. There is no map, no route, no arrival tracking and nothing that reads where your device is. We may also have to disclose information where the law requires it, or to protect somebody's safety, and if the business behind Glo ever changes hands the new owner takes it on under the same terms. Every provider is named, with what each one touches, in our privacy policy and on our subprocessors page at https://www.welcomeglo.com/legal/subprocessors.

  • Overseas: Stripe, Twilio, Resend and Google process information overseas, including in the United States. Hostinger, which hosts our support mailbox, processes overseas in Lithuania, because Hostinger International Ltd is a Lithuanian company. So the countries involved are the United States and Lithuania. Our database and the servers running these pages are in Sydney, but Vercel, Supabase and Upstash are United States companies and their staff may be able to reach that data from outside Australia.

  • Cookies: the booking form keeps your answers in one short-lived cookie that expires after two hours, so you do not have to type them again and your details are not carried in a web address, your browser history or a referrer. Where you have opened a confirm-it-is-you link, that cookie also carries an identifier for the business's record of you, which is what lets the form offer the vehicles and addresses they already hold. That is the only cookie you meet as a client. The others we set are sign-in cookies for the business's own staff, and none of them is set on the pages you use. Nothing we set tracks you, and our cookie policy at https://www.welcomeglo.com/legal/cookies lists all four.

  • How long: the business keeps your record while you are one of their clients. Our privacy policy sets out the full retention position, including the parts we are required to keep even if you ask us to delete them.

  • Access, correction and complaints: see the privacy policy, or email hello@welcomeglo.com.

10.5 Keeping your information safe. We take security seriously and maintain measures appropriate to the information we hold, including controls on who can reach it, encrypted connections, and separation between the records of different businesses. No system can be guaranteed completely secure. If you believe your information or one of your links has been affected, email hello@welcomeglo.com and we will treat it as a priority.

11. Using the pages properly

11.1 Please do not: try to reach a booking, invoice or quote that is not yours, including by guessing or altering a link; use bots or scrapers, or work around any limits we set; send abusive, threatening or harassing messages; try to break, overload or interfere with the pages or with anyone else's use of them; or use the pages to do anything unlawful.

11.2 If you do, we may block your access to the pages. Before we do, we will email you at the address on your booking, tell you specifically what we say has happened and which part of 11.1 it relates to, and give you seven days to fix it or to tell us we have it wrong. We will not do anything you cannot undo before that time is up.

We can act straight away only where there is a genuine and immediate security threat, the pages are being used to break the law, there is a real and immediate risk of harm to a person, or a court, a regulator or the law requires us to. That list is closed. If we do act straight away, we will email you within one business day saying what we did, why, and what has to happen for it to be lifted.

A block is always the narrowest thing that fixes the problem, and never lasts longer than the problem does. Reply to hello@welcomeglo.com and a person will look at it again. Nothing here stops you taking the matter to a court, a tribunal or a regulator.

11.3 Blocking never cancels your booking, never takes your money and never affects any right you have against the business. You can still contact them directly. We wrote it that way on purpose: our pages are a convenience, and losing them should not cost you a job you have paid for.

12. Your rights, and what we are responsible for

Read this clause. It is the one that protects you.

12.1 Nothing in these terms takes away, changes or limits any right you have under the Australian Consumer Law or any other law. Some of those rights cannot be excluded by any contract, and we are not trying to. Where anything here conflicts with them, the law wins and that part does not apply. This clause comes before the limits below so it is obvious which one wins.

12.2 Your rights about the job are against the business. They are the supplier. Under the Australian Consumer Law they must do the work with due care and skill, fit for the purpose you told them about, and within a reasonable time.

If they fail, you have real remedies. If the problem is not major, they get a chance to put it right within a reasonable time, and they choose how. If they refuse, take too long, or the problem is major, the choice becomes yours: you can cancel and get back what you paid for work you did not receive, or keep the job and be paid the difference between what you got and what you paid for. Either way, you can also claim any other loss that was reasonably foreseeable, such as the cost of getting the work redone somewhere else.

Those rights are real, they are yours, and nothing here touches them. We say so plainly, because a page like this one is exactly where people are wrongly told they have no rights.

12.3 What we are responsible for is our software, and we do not disclaim that. We must take reasonable care and skill in providing the Glo pages: that your booking is recorded as you made it, that you are asked for the amount the business set, that a payment reaches Stripe correctly, that your link opens your own booking and nobody else's, and that the refund in clause 7.4 happens. If we get one of those wrong, tell us at hello@welcomeglo.com and we will fix it.

12.4 What we are not responsible for, because we do not supply it: the quality, timing, safety, price or outcome of the work itself; anything the business says, promises or does; and their own terms, policies and refund decisions.

12.5 Where the law allows us to limit our liability, we limit it, and only that far. The Glo pages are software, and where the Australian Consumer Law permits a supplier to limit a remedy for failing one of its guarantees, we limit ours as follows.

  • For anything treated as a service, to supplying the service to you again, or paying you the cost of having it supplied again, whichever we choose.
  • For anything treated as goods, to replacing it or supplying an equivalent, repairing it, or paying the cost of doing either, whichever we choose.

This limit does not apply where it would not be fair or reasonable for us to rely on it. That is the law's test, not ours, and we are stating it here so you know it exists. We do not limit anything below what the law allows.

12.6 These limits never apply, at all, to: anything we have said or done that was misleading or deceptive; any false or misleading representation by us; death or personal injury; fraud or deliberate wrongdoing by us; a failure by us to meet our privacy and security obligations; or anything else the law says cannot be limited. We do not limit those, because they are the things you should be able to hold us to.

13. Who to contact, for what

13.1 About the job, which means the price, the booking, the work, a deposit, a refund, a complaint about how it was done, or an invoice: contact the business. They are the only ones who can answer. Their details are on your booking page, your tracking page and their emails, where they have chosen to share them. If you cannot reach them, clause 9.5 says what to do.

13.2 About the software or your information, which means a page that will not load, a link that will not open, a booking that did not save, or an amount that looks wrong: email us at hello@welcomeglo.com. That is the same address for software problems, for privacy, for access to your information, for correction and for privacy complaints. It reaches a person and it gets a reply. We acknowledge anything you send us within 5 business days and answer it within 30 days. If something is complicated and we need longer, we will tell you before the 30 days is up, say why, and give you a date. If a page is down and your job is today, contact the business directly rather than waiting for us.

13.3 If you cannot sort it out. For a problem with the work, your state or territory consumer affairs or fair trading office can help, and so can the Australian Competition and Consumer Commission. For a privacy complaint, email hello@welcomeglo.com first so we have a chance to fix it, and if you are still not satisfied, the Office of the Australian Information Commissioner. We will never ask you to give up any of those options.

13.4 Telling us about a business. If you think a business using Glo is doing something seriously wrong, email hello@welcomeglo.com and we will read it. We do not decide who is right in a dispute about a job, and we will not take sides. What we can do is act on what we learn about how our software is being used.

14. General

14.1 These terms are governed by the laws of New South Wales, Australia.

14.2 Where a dispute is heard. A dispute about these terms can be heard by the courts of New South Wales, and also by the courts of the state or territory where you live. That is deliberate: you should not have to travel across the country to enforce a right against us, and nothing here stops you using the consumer bodies and tribunals where you are.

14.3 If any part of these terms is unenforceable, that part does not apply and the rest carries on.

14.4 These terms cover the Glo pages only. They do not cover the business's own website, or anywhere else they send you.

Glo is made by Connor Wu trading as Glo, ABN 23 380 080 435, Unit B14, 161 Arthur Street, Homebush West NSW 2140.

Earlier versions

Questions about this document?

Email hello@welcomeglo.com.